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Engaging Stakeholders for Commercial Waste Zones Implementation
Engaging Stakeholders for Commercial Waste Zones Implementation
Garbage truck at night

Project Summary

Client

NYC Department of Sanitation

Services

Sectors

As part of the Arcadis-led team selected by the NYC Department of Sanitation (DSNY), Public Works Partners led stakeholder engagement for the City’s Commercial Waste Zones design and implementation, which aims to radically redesign how commercial waste is picked up in New York City.

This multi-year approach served two simultaneous purposes: 1) to build support across a wide variety of stakeholders with divergent perspectives, including City agencies, elected officials, private carting companies, commercial businesses, and environmental safety advocates, and 2) to gather essential input from these stakeholders to inform and validate the overall design of the zone system.

As part of the Arcadis-led team selected by the NYC Department of Sanitation (DSNY), Public Works Partners led stakeholder engagement for the City’s Commercial Waste Zones design and implementation, which aims to radically redesign how commercial waste is picked up in New York City.

This multi-year approach served two simultaneous purposes: 1) to build support across a wide variety of stakeholders with divergent perspectives, including City agencies, elected officials, private carting companies, commercial businesses, and environmental safety advocates, and 2) to gather essential input from these stakeholders to inform and validate the overall design of the zone system.

Our Strategy

Public Works’ engagement strategy focused on effectively managing change and advancing positive outcomes.

Through a carefully facilitated and phased series of advisory board meetings, focus groups, and stakeholder interviews, we set expectations on future waste management regulatory policies and built consensus on how the system can create positive outcomes for business owners, carters, and neighborhoods, such as improving customer service standards, reducing negative impacts to the environment, and promoting worker safety.

Impact
and Outcome

Public Works’ synthesis of stakeholder feedback directly informed the development of the Commercial Waste Zones and positioned design efforts to transition seamlessly and successfully into implementation.

Implementation of this new system is anticipated in 2023.

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