After a century as a leading employment services provider for people with disabilities and as a social enterprise – through its thrift stores – Goodwill’s internal infrastructure and external offerings had grown disparate. We were tasked with assessing Goodwill’s many programs and assets for mission alignment, high performance, and opportunity.
After a century as a leading employment services provider for people with disabilities and as a social enterprise – through its thrift stores – Goodwill’s internal infrastructure and external offerings had grown disparate. We were tasked with assessing Goodwill’s many programs and assets for mission alignment, high performance, and opportunity.
Based on the findings of our current state assessment, we developed a strategic plan and implementation strategy that harnessed the organization’s strengths to advance its mission in a sustainable way. In tandem with the plan, we created a robust set of metrics to enable Goodwill to measure progress toward their strategic objectives, and track organizational health and performance on an ongoing basis.
Vision 2020, a strategic plan based on our feedback, integrates Goodwill’s mission throughout their operations, presents a plan to keep the organization financially healthy, and positions them to provide a higher quality of service.
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